have you ever bought a suite out of Land of Leather??? then share your encounters good or bad, my dealings with them have been less than favourable
First of all we bought our new corner suite in January, we paid cash for a Brown corner suite, they only had two colours to pick from cream or brown.
now we were told that our corner suite will arrive in approx 12 weeks time.. no problems we can wait, as we can redecorate the living room and not have any paint spill on the new furniture.,
so 12 weeks on we get a phone call from Land of Leather, the man on the phone speaks to my wife and says Hello Mrs Squiro "alright the names have been changed to protect the innocent" this is Land of Leather
Mrs Squiro: oh brilliant when is my new corner suit being delivered
LOL: sorry there has been a problem the colour of suite you ordered is not being made anymore
Mrs Squiro: oh
LOL: the colour you picked is no longer being made you only have brown and cream to pick from
Mrs Squiro: but we ordered brown
LOL: oh we can re-order it for you
Mrs Squiro: when will it be delivered then
LOL: another 12 weeks approx
Mrs Squiro: WHAT!!!!!!!
LOL: Im afraid there is nothing we can do it is a suppliers problem
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so anyways to cut a long story short we have now been waiting since January for our suite to come, LOL have gave us a temporary loan of there 2 seater recliner "it was meant to be a 3 and 2 seater but the delivery guys didnt want to try getting the 3 seater out the lorry in case it hurt my door??"
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I have phoned back on numerous occasions but always told we have to wait until there much bigger supplier from overseas ships the corner suite over from cornersuitistan and there is nothing they can do about it...
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I am extremely peeved with the whole thing and LOL have been less than helpful surely someone should have noticed that they didnt do brown corner suites and should have told us to order the new brown
I will keep you up to date on our progress with the laugh out loud crowd "we got your money and we dont care" in future blogs
squiro.... cornersuiteless
Sunday, May 14, 2006
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1 comment:
I have not heard one good thing from anyone that I know who has shopped at land of leather. All I have heard is negative stuff from people about the poor 'after care service' and the delivery guys being really cheeky to the people when desiding that they are scared of hurting people's doors.
They are the last place I would go to get a couch or anything for that matter. I wounder how much money they hold onto of people's accross the county... maybe they even make a bit of interest from this.
I think people should all go to watchdog and complain to their local trading standerds agency.
Cos this needs to change, people should not be teated like this.
It would be great for another supplier and company if everyone got a refund and took thier money elsewhere.
best of luck with your 'land of teather' problems.
I am away to take a seat on my IKEA couch. lol
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